Multiplay in the AME: Pricing Discounts and Value-Added Services are Key Operator Strategies

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Globally, operators are striving to develop new revenue streams, increase margins and ARPS, retain existing customers and reduce churn. Multiplay bundle services, combining traditional telecom services such as fixed voice, fixed broadband, pay-TV and mobile services, is one of the strategies being adopted by operators in AME to reach these goals. Operators in AME are still highly focused on attracting customers to multiplay bundles through aggressive pricing discounts. However, operators are starting to develop value-added services that can integrate with their multiplay offers as they aim to provide unique experiences to customers.

Scope

Multiplay in the AME: Pricing Discounts and Value-Added Services are Key Operator Strategies’ is a Telecom Insider by Pyramid Research, provides an executive-level overview of the multiplay services market in the AME region, with forecasts of key indicators up to 2020. It delivers deep quantitative and qualitative insight into the multiplay services market, analyzing key trends on fixed-mobile convergence, assessing business models and pricing strategies and evaluating market players. It provides in-depth analysis of the following:

– Market size and forecast: a look at the total market size and forecast for multiplay services in Africa and Middle East.

– Multiplay value proposition: an analysis of the value proposition models that operators implemented in order to foster their multiplay services offer and attract customers.

– Case studies: this section details the key findings regarding competitive analysis, product offering, pricing strategy, and strategic actions that operators are developing to enhance customer experience of multiplay service users.

Reasons to Buy

This Telecom Insider helps executives build proactive, profitable growth strategies by offering comprehensive, relevant analysis of the multiplay services market in Africa and Middle based on insights directly from local market players

The report is designed for an executive-level audience, boasting presentation quality that allows it to be turned into presentable material immediately.

The broad but detailed perspective will help operators, equipment vendors and other telecom industry players to succeed in the challenging telecoms market.

The competitive landscape and the major players are given extra attention, enabling local players or prospective market entrants to gain the insight they need.

The report brings several case studies that showcase the business model that operators are implementing regarding multiplay services, triple bundles and fixed-mobile convergence services.

Etisalat
Maroc Telecom
Telkom
ipNX
Zuku
Cellcom
Netflix
ICFLIX
Ooredoo
STC
Omantel

Table of Contents

Introduction: Regional multiplay market context

Market context

Multiplay in AME

Regulatory framework

Technology as main drivers: unlocking multiplay opportunities

Multiplay business approach

FTTH/B in the multiplay context

Multiplay value propositions for operators

Multiplay value proposition

Multiplay pricing value proposition

Multiplay product differentiation value proposition

Multiplay high quality of customer service value proposition

Market details: Case studies

South Africa: Telkom

Morocco: Maroc Telecom

UAE: Etisalat

Conclusions: Key findings and recommendations

Appendix: Acronyms and definitions

Table

EXHIBIT 1: FIXED BROADBAND AND PAY-TV PENETRATION MATRIX, SELECTED COUNTRIES, AME, 2016

EXHIBIT 2: MULTIPLAY HOUSEHOLDS BY TYPE OF BUNDLE, AME, 2016

EXHIBIT 3: MULTIPLAY MARKETS BY REGION, 2015 VS. 2020

EXHIBIT 4: TOTAL MULTIPLAY SERVICES REVENUE, AME, 2014-2020

EXHIBIT 5: AVERAGE MONTHLY PAY-TV SPEND, SELECTED COUNTRIES, AME, 2015 VS. 2020

EXHIBIT 6: SELECTED MULTIPLAY BUSINESS APPROACHES, AME

EXHIBIT 7: FTTH/B EVOLUTION AND CAGR, SELECTED COUNTRIES, AME, 2016 VS. 2021

EXHIBIT 8: MULTIPLAY PORTFOLIO, SELECTED OPERATORS, AMERICAS, 2016

EXHIBIT 9: OPERATOR’S KEY VALUE PROPOSITION FOR MULTIPLAY, SELECTED OPERATORS, AME, 2016

EXHIBIT 10: UNBUNDLED VS. BASIC BUNDLED PRICING STRATEGY, SELECTED OPERATORS, AME, JULY 2016

EXHIBIT 11: THE NEW MULTIPLAY MODEL, 2016

EXHIBIT 12: CONVERGENCE ROAD MAP, 2016

EXHIBIT 13: CUSTOMER JOURNEY FOR MULTIPLAY SERVICES, 2016

EXHIBIT 14: STRATEGIC CUSTOMER SERVICE ACTIONS FROM SELECTED OPERATORS, AME, 2016

EXHIBIT 15: KEY FACTS, MULTIPLAY OFFERING, TELKOM, SOUTH AFRICA, 2016

EXHIBIT 16:TELKOM SOUTH AFRICA PRICING AND PROMOTION BUNDLING MODEL, SOUTH AFRICA, 2016

EXHIBIT 17:MULTIPLAY USER EXPERIENCE STRATEGY, TELKOM, SOUTH AFRICA, 2016

EXHIBIT 18:KEY FACTS, MULTIPLAY OFFERING, MAROC TELECOM, MOROCCO, 2016

EXHIBIT 19:PRICING AND PROMOTION BUNDLING MODEL, MAROC TELECOM, MOROCCO, 2016

EXHIBIT 20:MULTIPLAY USER EXPERIENCE STRATEGY, MAROC TELECOM, MOROCCO, 2016

EXHIBIT 21:KEY FACTS, MULTIPLAY OFFERING, ETISALAT, UAE, 2016

EXHIBIT 22:PRICING AND PROMOTION BUNDLING MODEL, ETISALAT, UAE, 2016

EXHIBIT 23:MULTIPLAY USER EXPERIENCE STRATEGY, ETISALAT, UAE, 2016

Figures

EXHIBIT 1: FIXED BROADBAND AND PAY-TV PENETRATION MATRIX, SELECTED COUNTRIES, AME, 2016

EXHIBIT 2: MULTIPLAY HOUSEHOLDS BY TYPE OF BUNDLE, AME, 2016

EXHIBIT 3: MULTIPLAY MARKETS BY REGION, 2015 VS. 2020

EXHIBIT 4: TOTAL MULTIPLAY SERVICES REVENUE, AME, 2014-2020

EXHIBIT 5: AVERAGE MONTHLY PAY-TV SPEND, SELECTED COUNTRIES, AME, 2015 VS. 2020

EXHIBIT 6: SELECTED MULTIPLAY BUSINESS APPROACHES, AME

EXHIBIT 7: FTTH/B EVOLUTION AND CAGR, SELECTED COUNTRIES, AME, 2016 VS. 2021

EXHIBIT 8: MULTIPLAY PORTFOLIO, SELECTED OPERATORS, AMERICAS, 2016

EXHIBIT 9: OPERATOR’S KEY VALUE PROPOSITION FOR MULTIPLAY, SELECTED OPERATORS, AME, 2016

EXHIBIT 10: UNBUNDLED VS. BASIC BUNDLED PRICING STRATEGY, SELECTED OPERATORS, AME, JULY 2016

EXHIBIT 11: THE NEW MULTIPLAY MODEL, 2016

EXHIBIT 12: CONVERGENCE ROAD MAP, 2016

EXHIBIT 13: CUSTOMER JOURNEY FOR MULTIPLAY SERVICES, 2016

EXHIBIT 14: STRATEGIC CUSTOMER SERVICE ACTIONS FROM SELECTED OPERATORS, AME, 2016

EXHIBIT 15: KEY FACTS, MULTIPLAY OFFERING, TELKOM, SOUTH AFRICA, 2016

EXHIBIT 16:TELKOM SOUTH AFRICA PRICING AND PROMOTION BUNDLING MODEL, SOUTH AFRICA, 2016

EXHIBIT 17:MULTIPLAY USER EXPERIENCE STRATEGY, TELKOM, SOUTH AFRICA, 2016

EXHIBIT 18:KEY FACTS, MULTIPLAY OFFERING, MAROC TELECOM, MOROCCO, 2016

EXHIBIT 19:PRICING AND PROMOTION BUNDLING MODEL, MAROC TELECOM, MOROCCO, 2016

EXHIBIT 20:MULTIPLAY USER EXPERIENCE STRATEGY, MAROC TELECOM, MOROCCO, 2016

EXHIBIT 21:KEY FACTS, MULTIPLAY OFFERING, ETISALAT, UAE, 2016

EXHIBIT 22:PRICING AND PROMOTION BUNDLING MODEL, ETISALAT, UAE, 2016

EXHIBIT 23:MULTIPLAY USER EXPERIENCE STRATEGY, ETISALAT, UAE, 2016

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