About this Webinar
For insight into how banks are performing on the issues most important to consumers, join Lead Analysts Sean Harrison and Sam Murrant as they delve into the latest trends and insights from GlobalData’s Financial Services Consumer Survey 2021.
The webinar will cover:
Trends in consumer preferences for alternative providers
Most desired digital improvements
Channel trends - opportunities for moving to lower-cost channels
Post-pandemic trends in consumer buying behavior
Trends in mobile wallet holding and use over the last seven years
Survey insights into the use of Buy Now, Pay Later (BNPL)
Speakers
Sean Harrison
As the Lead Analyst for the Retail Banking team based in London, Sean focuses on consumer trends, personal financial management and new digital entrants. He has also been involved with projects that look at customer targeting, competitor benchmarking and product propositions. Sean has 7 years of experience as a retail banking analyst and is responsible for the team's research agenda and output.
Samuel Murrant
As the lead analyst in GlobalData’s Payments division, Sam is responsible for overseeing the Payments content on the GlobalData platform, designing GlobalData’s annual financial services consumer survey, and coordinating consulting projects focused on the payments market. Sam has 8 years’ experience as a payments analyst, working across all areas of GlobalData’s payments practice from databases to insight reports.
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