About this Webinar
Join GlobalData’s Service Director Emma Mohr-McClune for insight into how some Telcos are responding to the requirements of the New Normal residential market.
Emma will be discussing:
How COVID-19 inspired working from home (WFH) is driving forward a realignment between consumers and telcos
What this new age of customer experience means for traditional SLAs
How industry vendors’ marketing and loyalty teams can best utilize this shift in market behavior
Speakers
Emma Mohr-McClune
With over 20 years experience in her field, Emma leads the Consumer Services, Platforms and Devices team, portfolio and practice within GlobalData. Her team's research focus spans everything from the evolution of B2C carrier and OTT partnership strategy, to go-to-market competitive intelligence and loyalty best practice. Additionally, Emma leads the company's Innovation IMPACT service, as well as the GlobalData Pricing and Promotions portfolio and team.
Past Webinars
View more past webinarsUpcoming Webinars
View more upcoming webinarsSearch companies, themes, reports, as well as actionable data & insights spanning 22 global industries
Access more premium companies when you subscribe to Explorer


