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shankar besta

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  • Author: shankar besta

Digital-first customer experience transforms customer service delivery, says GlobalData

Contact centers have been undergoing a profound transformation in recent years. The concept of a ‘contact center’ has been steadily yielding to the broader concept of ‘customer experience’ (CX). Contact centers are evolving from relying solely on human agents to incorporating AI agents, from reactive to proactive, from transaction-oriented to relationship-oriented, and from generic to […]
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Google and Microsoft rank highest among enterprise AI platforms offering support for GenAI and agentic AI, reveals GlobalData

Building, training, tuning, and managing AI models is a complex undertaking. Enterprise AI platforms streamline the process by providing tools that facilitate data management, query data across repositories (including multiple cloud environments), support collaboration and version control, assist with model development and management, as well as provide tools for governance and responsible AI. Google and […]
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Indiana Fever to generate 50% higher sponsorship revenue than any other WNBA team in 2025, reveals GlobalData

Indian Fever, an American professional basketball team, is set to generate $19.71 million in annual revenue for the 2025 season of the Women’s National Basketball Association (WNBA) league. The revenue from its 32-brand sponsorship portfolio includes leading high-value deals for its patch and front-of-shirt rights this season. The team is estimated to earn at least […]
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KHAN ballistic missile system to position Indonesia ahead of ASEAN neighbors in precision-strike capability, says GlobalData

Indonesia’s recent induction of the Turkish-origin KHAN tactical ballistic missile system marks a pivotal milestone in its ongoing defense modernization efforts. This development not only enhances the Indonesian Army’s strike capability but also signals an accelerating arms race among Southeast Asian countries. The KHAN system’s capability positions Indonesia ahead of many of its ASEAN neighbors […]
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APAC automotive polycarbonate glazing market to record 2.0% CAGR over 2025-30, forecasts GlobalData

Polycarbonate glazing, being a lightweight and durable material, is revolutionizing vehicle design, enhancing safety, and improving fuel efficiency. As consumer preferences shift towards vehicles that combine aesthetic appeal with functionality, the demand for polycarbonate glazing is poised for stable growth in the APAC automotive market. Against this backdrop, the APAC automotive polycarbonate glazing market is […]
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Low-carbon ammonia and methanol hold potential in energy transition but face uncertain outlook, says GlobalData

Ammonia and methanol are being promoted as low-carbon fuels and hydrogen carriers to support the global energy transition. They are currently being evaluated as alternatives for clean shipping, power generation, and long-distance hydrogen transport. However, despite strong interest, their large-scale adoption remains slow due to uncertainty in demand outlook in a price-sensitive market, says GlobalData, […]
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Edwards Lifesciences’ TAVR growth continues as market accelerates, says GlobalData

The global transcatheter aortic valve replacement (TAVR) market is growing rapidly in both developed and emerging markets. The market is poised for substantial expansion over the next decade, reflecting both demographic trends and clinical innovation. Edwards Lifesciences has established itself as the global leader in the TAVR market. The company reported an 8.9% year-over-year (YoY) […]
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AI implementation in ESG strategies trends in companies’ discussions, finds GlobalData

Companies are increasingly leveraging artificial intelligence (AI) to enhance their Environmental, Social, and Governance (ESG) initiatives. This integration of AI into ESG practices is transforming how organizations approach sustainability, compliance, and overall governance. Resultantly, discussions around incorporating technologies like AI to enhance efficiencies and sustainability practices are gaining momentum in company filings, according to GlobalData, […]
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UK caffeine regulation echoes historic approach to nicotine restriction, says GlobalData

Following the news that energy drinks will be restricted to consumers aged 16 or over in England; Hannah Cleland, Senior Consumer Analyst at GlobalData, offers her view: “The proposed regulation reflects a much wider regulatory shift to restrict caffeinated products, particularly for younger consumers. Alongside England, many other jurisdictions are reviewing how caffeine in marketed […]
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Hyatt’s advertising campaigns focus on authentic experiences, local culture, and premium comfort to attract travelers, reveals GlobalData

Hyatt Hotels Corp’s YouTube advertising campaigns from February to July 2025 showcase a diverse range of luxurious accommodations and unique experiences across various destinations, emphasizing the brand’s commitment to providing exceptional hospitality. From the serene landscapes of Goa to the vibrant culture of Madrid, Hyatt’s advertisements focus on the distinctive features of each property, aiming […]
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Australia to significantly strengthen navy with Mogami-class frigate deal, says GlobalData

Australia has recently entered into an agreement with Japan for the supply of 11 Mogami-class frigates. The selection of the Mogami-class frigate design, which is already in active service with the Japan Maritime Self-Defense Force, reflects Australia’s intent to rapidly integrate tested naval platforms into its fleet as the country responds to evolving security challenges […]
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