CP All Public Company Ltd (CPALL) is an operator of a network of convenience stores with major products categorized into two groups: distribution of daily-life consumer products (comprises of foods and beverages, accounting for approximately 74%, mainly including drinks, ready-to-eat foods and fruits, bakery products, desserts, and All Café, etc.) and non-food products (excluding phone card, accounting for nearly 26%, mainly including personal care products and household products, etc). It operates 7-Eleven brand convenience stores in Thailand. In FY2021, there were a total of 20,323 convenience stores with an increase of 970 stores. The majority of these new stores were a result of store expansions and the addition of new 7-Eleven concept stores.
In FY2021, there were a total of 20,323 convenience stores in the chain store category, with an increase of 970 stores from 19,353 in FY2020 YoY. The majority of these new stores were a result of store expansions and the addition of new 7-Eleven concept stores. Convenience stores remain the company’s main business retail channel. Store expansions were done to focus on expanding into secondary cities and on improving and modernizing existing stores to respond to the changing behaviors of consumers, including by integrating technologies to develop new models and channels for accessing goods and services, payment methods, and delivering products faster and more efficiently using a mixture of both offline and online stores.
In FY2021, the company’s total revenues were up by 7.5% YoY due to adjustments in product and service strategies including the O2O strategy of each business unit in order to cope with the COVID-19 situation, also including the advantage of a low base revenue from the previous year. However, total revenue in 2021, particularly convenience stores business was still affected by the economic slowdown, declining in consumer purchasing power and a changing behavior of consumers towards a new normal lifestyle.
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