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GlobalData
GlobalData

Technology

Diversity improves telco performance and increasingly matters for access to contracts, says GlobalData

Continued adoption of diversity targets and improved reporting of race, disability, and gender identification is found to be helpful in improving the performance of telecom companies, according to an analysis of UK leading service providers to enterprise customers conducted by GlobalData, a leading data and analytics company. Robert Pritchard, Principal Analyst, Enterprise Technology & Services […]
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Fiber broadband to drive Indonesia fixed communication services revenue at 4.6% CAGR during 2024-29, forecasts GlobalData

The fixed communication services revenue in Indonesia is forecast to increase at a compound annual growth rate (CAGR) of 4.6% from $3.2 billion in 2024 to $4 billion in 2029 as fiber broadband service adoption gains traction, according to GlobalData, a leading data and analytics company. GlobalData’s Indonesia Fixed Communications Forecast (Q2 2024) reveals that […]
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NZ fixed communication market set for modest growth, driven by fiber broadband expansion, reveals GlobalData

New Zealand’s (NZ) fixed communication services market is poised for a modest growth, with revenue expected to rise from $1.3 billion in 2024 to $1.4 billion by 2029. This growth is driven by increasing demand for fixed broadband, particularly fiber-to-the-home/business (FTTH/B) connections, while investments in fiber infrastructure continue to advance the country’s high-speed broadband capabilities, […]
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GenAI-driven synthetic data can address shortfall of data when training new AI algorithms, says GlobalData

Synthetic data, generated through advanced generative artificial intelligence (GenAI), is emerging as a crucial solution to address the impending shortfall of data needed to train advanced AI algorithms. By providing a scalable and efficient alternative, synthetic data is not only ensuring robust AI development but also driving innovation and operational efficiency across industries, all while […]
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RingCentral’s new AI contact center capabilities late in introduction with almost no differentiation, says GlobalData

One year after announcing its RingCX contact center platform, RingCentral unveiled four upcoming features infused with artificial intelligence (AI) that address the needs of both contact center agents and supervisors. The features will be available in the US in the coming months through an early access program as well as internationally and through strategic partners […]
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Telcos should adopt pragmatic approach to verticalizing B2B sales by leveraging core horizontal strengths, says GlobalData

Most telecom companies operating in the enterprise market often alternate between verticalized and horizontal sales strategies. While verticalization aims to deepen sector-specific partnerships and boost B2B sales, it often leads to unrealistic expectations and strategic recalibration. To achieve sustainable growth, telcos should adopt a pragmatic approach, focusing on their core horizontal strengths—such as connectivity and […]
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Zoom Docs positions Zoom to better compete with Microsoft and Google, says GlobalData

The rollout of Zoom Docs reinforces Zoom role in enhancing productivity within hybrid work environments and positions the company competitively against Microsoft and Google. The introduction underscores Zoom’s continued evolution and growing influence in the team collaboration space, according to GlobalData, a leading data and analytics company. Gregg Willsky, Principal Analyst, Enterprise Technology and Services at […]
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8×8 unveils AI upgrades to contact center platform but suffers feature rollout delays, says GlobalData

8×8 has introduced AI-enhanced features to its contact center platform that elevate the customer experience and raise customer satisfaction. However, the integrated cloud contact center and unified communications platform provider faces challenges with delayed feature rollouts, potentially impacting its market reputation and competitive edge, says GlobalData, a leading data and analytics company. Gregg Willsky, Principal […]
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Fixed communication service revenue in Philippines to grow at 5.3% CAGR over 2023-2028, forecasts GlobalData

The total fixed communication services revenue in the Philippines is expected to increase at a compound annual growth rate (CAGR) of 5.3% from $3.7 billion in 2023 to $4.7 billion in 2028, mainly driven by the fixed broadband service segment, forecasts GlobalData, a leading data and analytics company. GlobalData’s latest Philippines Fixed Communications Forecast (Q1 […]
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Telecom and pay-TV services revenue in Australia to increase at 2.1% CAGR over 2023-2028, forecasts GlobalData

The total telecom and pay-TV services revenue in Australia is expected to increase at a compound annual growth rate (CAGR) of 2.1% over the forecast period 2023-2028, led by the growth in mobile data and fixed broadband service segments, according to GlobalData, a leading data and analytics company. GlobalData’s Australia Telecom Operators Country Intelligence Report […]
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SMBs most attractive enterprise telecoms market as telcos look to add value to propositions, says GlobalData

Telecoms service providers worldwide are upping their game to capture market share, grow revenue, and increase profitability by growing business in the small and medium-sized business (SMB) market, according to research conducted by GlobalData, a leading data and analytics company. Robert Pritchard, Principal Analyst, Enterprise Technology and Services at GlobalData, comments: “Given the historical fact […]
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GlobalData ranks Google as leader among the top LLM providers

The generative AI (GenAI) market has seen explosive growth over the past 18 months, making the evaluation of large language models (LLMs) essential for enterprises. Against this backdrop, Google has emerged as the leader among the top LLM providers in the latest “LLMs Competitive Landscape Assessment” report by GlobalData, a leading data and analysis company. […]
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