Customer Loyalty in Retail and Apparel – Strategic Intelligence

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Published: April 03, 2025 Report Code: GDRT-TR-S069-TH

Report Overview
Key Players
Table of Contents

Customers are the foundation of any successful business, and retailers are no exception. If individuals are devoted to a retailer or brand, they will spend money, talk positively about the business, and return to make more purchases in the future. This is the definition of customer loyalty, and the difference between the success or failure of a retailer. However, building customer loyalty in an era of fierce competition in the retail sector is challenging.

Scope

GlobalData provides detailed insight into the theme of customer loyalty, specifically focusing on its impact on the Retail and Apparel sectors. The report provides an overview of customer loyalty and its components, the leading companies, and the timeline of developments in customer loyalty. The report also details the relevant trends across technology, marcoeconomic, regulatory, and retail trends.

Key Highlights

Generative AI has seen huge advancements, with retailers using generative AI to create tailored content for consumers

Retailers must provide easy payment methods, allowing for greater convenience and speed of the shopping journey

Customer loyalty can be built by a consumer's values aligning with a brand's

In apparel, building customer loyalty is crucial as the market is saturated with so many players offering similar products

Reasons to Buy

Understand the important themes in 2025 and beyond, allowing you to grasp a wider view of changes in consumer behaviour and how it will impact your markets.

Explore how emerging themes in retail are allowing industry leaders to evolve, so you can better position yourself for long-term success.

An easy-to-use framework for tracking themes across all companies in all sectors.

Gain a deeper understanding of the different sectors of retail through unique analysis

Companies who invest in the right themes become success stories; those who miss the big themes end up as failures.

Ace Hardware
Adeo
Alibaba
Amazon
ASOS
Associated British Foods
Auchan
B&M
Best Buy
boohoo.com
Boots
C&A
Carrefour
Charlotte Tilbury
Costco
CVS Health
David's Bridal
Decathlon
DFS
dm-drogerie Markt
Dunelm
eBay
El Corte Ingles
Etsy
Expedia
Fast Retailing
Fenty Beauty
FNAC Darty
Foot Locker
Gap
Gymshark
H&M
Home Depot
Hotels.com
Huda Beauty
IKEA
Inditex
JD.com
John Lewis
Kering
Kingfisher
Kroger
Lidl
Lowe's
Lululemon
Lush
Marks & Spencer
Menards
Microsoft
Nike
Nordstrom
Ocado
Pacific Tea Co
Patagonia
PayPal
Poundland
Scotch & Soda
Selfridges
Sephora
Seven & I Holdings
Shein
Space.NK
Sports Direct
Target
Temu
Tengelmann
Tesco
The Body Shop
The Kroger Co
The North Face
The United Cigars Store Co
TJX Companies
TK Maxx
Uniqlo
Veja
Vrbo
Walgreens Boots Alliance
Walmart
Wayfair
Westfarmers
Woolworths
Zalando
Zara

Executive summary

Players

Thematic Briefing

Trends

Technology trends

Macroeconomic trends

Regulatory trends

Retail trends

Industry Analysis

Use cases

Timeline

Value Chain

Manufacturing and distribution

Retail

Customer relationship management

Companies

Public companies

Private companies

Sector Scorecard

Glossary

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