DHL Group – Digital Transformation Strategies
DHL Group Digital Transformation Strategies Report Overview
DHL Group (DHL) is strengthening its focus on the use of innovative technologies to enhance its operational efficiency. Cloud, AI, blockchain, robotics, and big data are among the technologies the company is focusing on. The annual ICT spending of DHL is estimated at $2.5 billion for 2023. A major share of this spending is earmarked for software, hardware, and network and communications. DHL is a global logistics company operating under two brands, namely DHL and Deutsche Post. While DHL provides e-commerce logistics solutions as well as a wide range of freight transport, parcel and international express services, and supply chain management services, Deutsche Post offers postal and parcel services in Europe. DHL Group is organized into five operating divisions namely DHL Express, Post & Parcel Germany, DHL eCommerce, DHL Supply Chain, and DHL Global Forwarding and Freight. Global Forwarding and Freight accounted for the largest share of DHL Group’s revenue in 2022. DHL Group serves several industry sectors, including auto-mobility, chemicals, consumer, energy, engineering and manufacturing, life sciences and healthcare, public sector, retail, and technology.
| Total ICT Spending 2023 | $2.5 billion |
| ICT Spend by Function | Data center, Communications, Network, Application, End-User computing, Management, and Service desk |
| ICT Spend by Channel | Internal development and maintenance, Technology vendors (direct), Local resellers, Telcos, ICT services providers/consulting firms, Specialist outsourcers, and Systems integrators |
| External ICT Spend by Segment | Software (including cloud SaaS), Hardware (including cloud Iaas), ICT services, Consulting, Network and communications, and Others |
| Technology Theme Focus | AI, big data, cloud, e-commerce, robotics, wearable tech, autonomous vehicles, connectivity, blockchain, electric vehicles, future of work, and the internet of things. |
The DHL Group Digital Transformation Strategies report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. The information included in this report is sourced from a mix of our very own internal database and authentic secondary research links such as the company’s annual report, presentations, press releases, etc. The report covers an overview of the company, its digital transformation strategies, technology focus areas, technology partnerships, investments, partnerships, technology introductions, and ICT spending.
Digital Transformation Strategies
DHL successfully piloted an IoT-driven system to monitor operational activities at its Beringe warehouse facility in Germany. Developed in collaboration with Conduce and Cisco, the system allowed DHL to visualize operations within the warehouse through heatmaps and other reports and visualizations.
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DHL Technology Theme Focus
DHL is strengthening its focus on the use of innovative technologies to enhance its operational efficiency. Cloud, AI, big data, robotics, and blockchain are among the technologies the company is focusing on.
DHL Technology Focus
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DHL Technology Initiatives
DHL has been involved in several strategic technology partnerships, collaborations, investments, acquisitions, and rollouts over the past few years. For instance, in 2023, DHL Express Taiwan partnered with EMILY.RPA for a series of digitalization projects. Under the partnership, DHL Express Taiwan began using EMILY.RPA’s process automation robots automate tracking of the delivery status and location of each package.
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DHL ICT Spend by Function
- Datacenter
- Communications
- Network
- Applications
- End-user computing
- Management
- ICT Service desk
DHL ICT Spend by Function, 2023 (%)
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DHL ICT Spend by Channel
- Internal development and maintenance
- Technology vendors (direct)
- Local resellers
- Telcos
- ICT services providers/consulting firms
- Specialist outsourcers
- Systems integrators
DHL ICT Spendy Channel, 2023 (%)
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DHL External ICT Spend by Segment
- Software (including Cloud SaaS)
- Hardware (including Cloud IaaS)
- ICT services
- Consulting
- Network and communications
- Others
DHL External ICT Spend by Segment, 2023 (%)
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Scope
This report provides:
- Insight into DHL’s technology activities.
- Overview of technology initiatives covering partnerships, technology introductions, investments and acquisitions.
- Insights on each technology initiative including technology theme, objective, and benefits.
- Details of estimated ICT budgets.
Reasons to Buy
- Gain insights into DHL’s technology operations.
- Gain insights into its technology strategies and innovation initiatives.
- Gain insights into its technology themes under focus.
- Gain insights into its various partnerships, technology introductions, investments and partnerships.
Key Players
Table of Contents
Frequently Asked Questions
The annual ICT spending of DHL was estimated at $2.5 billion in 2023.
The key ICT spending categories by function for DHL are communications, data center, network, applications, end-user computing, ICT service desk, and management.
The key ICT spending categories by channel for DHL are internal development and maintenance, technology vendors (direct), local resellers, telcos, ICT services providers/consulting firms, specialist outsourcers, and systems integrators.
The key external ICT spending categories by segment for DHL are ICT services, software (including cloud SaaS), hardware (including cloud IaaS), network and communications, consulting, and others.
The key technological theme in focus for DHL are AI, big data, cloud, e-commerce, robotics, wearable tech, autonomous vehicles, connectivity, blockchain, electric vehicles, future of work and internet of things.
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