Frictionless Commerce – Thematic Intelligence

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Frictionless Commerce Thematic Report Overview

At present, consumers demand instant gratification, and frictionless commerce aims to provide it. Frictionless commerce was pioneered by Amazon. It uses technology to identify the shopper, recognize their chosen objects, and bill them after they leave the store.

The Frictionless Commerce thematic intelligence report provides an overview of the current landscape, as well as key players making a mark within it. The report provides an industry-specific analysis based on GlobalData databases and surveys, along with an overview of the latest trends shaping the market.

Report Pages 46
Regions Covered Global
Key Trends ·        Technology Trends

·        Macroeconomic Trends

·        Regulatory Trends

Value Chain ·        Physical

·        Connectivity

·        Data

·        Apps

·        Services Layer

Leading Public Players ·        Alibaba

·        Amazon

·        Carrefour

Leading Private Players ·        Accel Robotics

·        Checkout.com

·        Hudson

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Frictionless Commerce – Trends

The main trends shaping the frictionless commerce theme over the next 12 to 24 months are classified into technology trends, macroeconomic trends, and regulatory trends.

Technology trends: The major technology trends shaping the frictionless commerce theme in the coming years are the rising investment in IoT, innovations in brick-and-mortar stores, and a decline in sensor prices among others.

Macroeconomic trends: The major macroeconomic trends impacting the frictionless commerce theme are the rising inflation, reinvention of the traditional retailer, and the promotion of hustle culture particularly in metropolitan cities.

Regulatory trends: The major regulatory trends impacting the frictionless commerce theme are the concerns around consumer privacy and surveillance society.

Frictionless Commerce – Industry Analysis

The frictionless commerce global market was worth $375.4 million in 2023. The growth was steady between the launch of Amazon’s first frictionless commerce store in 2018 and 2022 however, it began to plateau between 2022 and 2023 as retailers rethought their strategy and closed several stores, including over half a dozen Amazon locations. The frictionless commerce market will grow at a CAGR of more than 17% between 2023 and 2030. The forecasted growth can be attributed to cheaper sensors making frictionless commerce more affordable to retailers, the opening of planned stores by global retailers such as 7-Eleven, and the expansion of frictionless commerce to encompass categories other than groceries.

The Frictionless Commerce industry analysis also covers:

  • Use cases
  • Timeline
  • Signals
    • M&A trends
    • Venture financing trends
    • Patent trends

Global Frictional Commerce Revenue, 2018-2030

Global Frictional Commerce Revenue, 2018-2030

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Frictionless Commerce - Value Chain Analysis

The frictionless commerce value chain is split into physical, connectivity, data, apps, and services layer.

Physical layer: Retail stores must be built or retrofitted with the necessary hardware to operate a frictionless commerce model. This physical layer includes cameras and lenses, sensors and microcontrollers, and microprocessors. Together, these items facilitate the monitoring of customers as they walk around the store and the identification of the items they pick up. This helps in smooth billing and end-to-end procedures.

Frictionless Commerce Value Chain Analysis

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Frictionless Commerce – Competitive Landscape

A few of the listed companies making their mark within the frictionless commerce theme are:

  • Alibaba
  • Amazon
  • Carrefour

A few of the private companies making their mark within the frictionless commerce theme are:

  • Accel Robotics
  • com
  • Hudson

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Retail Sector Scorecard

At GlobalData, we use a scorecard approach to predict tomorrow’s leading companies within each sector. Our sector scorecard has three screens – a thematic screen, a valuation screen, and a risk screen.

  • The thematic screen ranks companies based on overall leadership in the 10 themes that matter most to their industry, generating a leading indicator of future performance.
  • The valuation screen ranks our universe of companies within a sector based on selected valuation metrics.
  • The risk screen ranks companies within a particular sector based on overall investment risk.

Retail Sector Scorecard – Thematic Screen

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Scope

  • This report provides an overview of the frictionless commerce theme.
  • It identifies the key trends shaping the theme over the next 12 to 24 months, split into three categories: technology trends, macroeconomic trends, and regulatory trends.
  • It includes a comprehensive industry analysis, including market size and growth forecasts for the global frictionless commerce market, alongside analysis of trends in GlobalData’s proprietary signals data, including M&As, venture financing, and patents.
  • The detailed value chain is split into five layers: physical, connectivity, data, apps, and services.
  • Also included are profiles of leading players in the frictionless commerce theme, including Alibaba, Amazon, Carrefour, JD.com, and Microsoft.

Key Highlights

While frictionless commerce looked like the future of shopping upon its inception less than a decade ago, a lukewarm response from consumers has dampened retailers’ enthusiasm. Many consumers are put off by requests to download an app to enter a store, stifling footfall. Imperfect technology implementation can also cause delays and errors, alienating shoppers rather than providing convenience. The high costs associated with fitting out a frictionless commerce store and uncertain returns on investment may also deter retailers from adopting this technology.

However, although the frictionless commerce market was worth only $375.4 million in 2023 (less than 0.01% of the global in-store retail market), the industry may still find a way to flourish. It remains to be seen whether society fully embraces this new way of shopping.

Reasons to Buy

  • This report will help you understand what frictionless commerce is and its potential impact on the retail industry.

1Password
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7-Eleven
AAC Technologies
Ab Initio
ABB
Accel Robotics
AccelData
Accenture
Accton
Actifio
Adeptia
Adetiq
Adimec
Advantech
AiFi
Airbyte
Akamai
Alation
Aldi Nord
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Largan Precision
Lawson
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LookML
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Lumentum
Make
MariaDB
MarkLogic
Mastercard
Materialize
Matillion
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Monte Carlo
Murata
NEC
NetApp
Netgear
Nikon
Nippon Ceramic
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OEM Automatic
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Rackspace Technologies
Rakuten
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Redis Labs
Renesas
Rewe
Ricoh
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Rockwell Automation
Rohm
Sainsbury's
Salesforce
Sam's Club
Samsung Electro-Mechanics
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Table of Contents

  • 1. Executive Summary
  • 2. Players
  • 3. Technology Briefing
  • 4. Trends

    • 4.1. Technology trends
    • 4.2. Macroeconomic trends
    • 4.3. Regulatory trends

  • 5. Industry Analysis

    • 5.1. Market size and growth forecasts
    • 5.2. Use cases
    • 5.3. Timeline

  • 6. Signals

    • 6.1. M&A trends
    • 6.2. Venture financing trends
    • 6.3. Patent trends

  • 7. Value Chain

    • 7.1. Physical layer
    • 7.2. Connectivity layer
    • 7.3. Data layer
    • 7.4. App layer
    • 7.5. Services layer

  • 8. Companies

    • 8.1. Public companies
    • 8.2. Private companies

  • 9. Sector Scorecard

    • 9.1. Retail sector scorecard

  • 10. Glossary
  • 11. Further Reading
  • 12. Our Thematic Research Methodology
  • 13. About GlobalData
  • 14. Contact Us

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