Connected Consumer in Retail and Apparel: Strategic Intelligence

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In a hyperconnected, technology-enabled society, consumers seamlessly integrate the use of multiple technologies into their lives and buying behavior. Consumers are increasingly informed about all aspects of products they buy and consume, through both active and passive use of technologies.

Consumers are increasingly informed about all aspects of products they buy and consume, through both active and passive use of technologies, such as conducting research, using review sites, viewing user generated content, seeing influencer campaigns and adverts, and listening to podcasts. This means that consumers cannot be steered towards purchase by marketing and advertising solely conducted by the retailer itself. Retailers must ensure that the experience consumers have at every point they connect with the retailer is good, leads them to make purchases.

Scope

GlobalData provides detailed insight into the theme of connected consumer, specifically focusing on its impact on the Retail and Apparel sectors. The report provides an overview of connected consumer and its components, the leading companies, the timeline of developments in the connected consumer theme. The report also details the relevant trends across technology, macroeconomic and retail trends.

Key Highlights

  • The connected consumer has been created as a direct result of other themes within the retail and apparel sectors. For instance the Internet of Things (IoT) has transformed the way that retailers and consumers interact. It has allowed retailers to track previously untrackable behaviors.
  • The key to successfully capitalizing on connected consumers is how retailers collect, manage, analyze, and utilize data to connect with both existing and new customers. The more granular the data gathered on a consumer’s preferences, the better the retailer can personalize the touchpoints they have with that consumer throughout their shopping journey.
  • As the connected consumer is on the rise, it is paramount that consumers trust retailers. This trust is built through transparency at every connection point the consumer has in their experience with the retailer. There can be two sides to this, as trust and transparency do not necessarily have to go hand in hand when it comes to the connected consumer.

Reasons to Buy

Themes are disruptive, so it's easy to be blindsided by industry outsiders who invade your sector. Understanding the themes ecosystem will get you ahead of the curve.

Understand the important themes in 2025 and beyond, allowing you to grasp a wider view of changes in consumer behaviour and how it will impact your markets.

Explore how emerging themes in retail are allowing industry leaders to evolve, so you can better position yourself for long-term success.

An easy-to-use framework for tracking themes across all companies in all sectors.

Companies who invest in the right themes become success stories; those who miss the big themes end up as failures.

Adidas
Amazon
Apple
B&M
Beauty Pie
Boohoo
Burberry
Chelsea Peers
Coupang
Currys
Fabletics
H&M
IKEA
JD.com
Kroger
Lululemon
Madhappy
Marks & Spencer
Monica Vinader
NET-A-PORTER
Next
Nike
Nordstrom
Olivia Burton
Patagonia
Restoration Hardware
Samsung
Screwfix
Sephora
Shein
Sports Direct
Target
Temu
Tesco
The Home Depot
The Range
Vinterior
Walmart
Zappos
Zara

Table of Contents

Executive Summary

Players

Thematic Briefing

Trends

Retail trends

Technology trends

Macroeconomic trends

Regulatory trends

Industry Analysis

Use Cases

Timeline

Value Chain

Foundation layer

Tools layer

User Interface

Experience

Companies

Public companies

Private companies

Glossary

Further Reading

Our Thematic Research Methodology

About GlobalData

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Connected Consumer in Retail and Apparel: Strategic Intelligence thematic reports
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Sample Report

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