About this Webinar
Agentic AI won't simply make today's insurance operations more efficient—it will fundamentally redefine how insurers are built and how work gets done. New software architectures, autonomous digital workers, and entirely new job roles will emerge, while others disappear. Competitive advantage will increasingly depend on how quickly insurers can redesign business processes around AI-enabled work rather than simply layering AI onto existing workflows. The winners will be those that embrace experimentation today while building the governance and operating discipline needed to scale tomorrow. The insurers that begin preparing now will be far better positioned than those waiting for the technology to mature.
Speakers
Karlyn Carnahan
Karlyn Carnahan leads the insurance practice for Celent for North America.She is based in San Francisco and focuses on issues related to the intersection of business and technology with an emphasis on how technology can improve business practices.Karlyn is the lead analyst for questions related to distribution channels, product management and underwriting,core systems, customer experience and the technologiesand insurtechs that accompany those areas.
Her consulting work for insurance carriers includes distribution channel analysis, digital strategies, competitor benchmarking, IT assessments, more than 50 system selection projects as well as a wide variety of other strategic projects.
She joined Celent with an extensive career in the insurance industry and holds an MBA from Stanford Business School and a Certified Property Casualty Underwriter (CPCU) designation. She has been an analyst since 2008 and with Celent since 2014. She can be reached directly at kcarnahan@celent.com.
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