Klarna says 90% of its workforce uses GenAI daily

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Klarna says 90% of its workforce uses GenAI daily

Swedish buy-now-pay-later giant Klarna claimed that almost all of its employees are using GenAI as part of their daily work.

The fintech company said on Tuesday (14 May) that around 87% of its workforce regularly used GenAI tools, including OpenAI’s ChatGPT and the company’s own AI assistant.

“We push everyone to test, test, test and explore,” said Sebastian Siemiatkowski, CEO and Co-Founder at Klarna. “As Klarna continues to discover applications for OpenAI’s tech, there’s the potential to take the business to new heights,”

“We’re aimed at achieving a new level of employee empowerment, enhancing both our team’s performance and the customer experience,” he added.

According to Klarna, GenAI is mostly being used by those in non-technical roles, such as communications (92.6%), legal (86.4%) and marketing (87.9%).

KiKi, the company’s internal AI assistant built with OpenAI’s large language models, reportedly answers over 2,000 questions a day.

Kiki significantly aids in the management and distribution of internal knowledge, reinforcing Klarna's commitment to a culture of transparency and open information flow, the company said in a blog post.

A Q1 2024 survey by research and analysis company GlobalData found that 27% of respondents stated that their businesses already had a high adoption rate of AI into their workflows.

The same survey found that around 27% of businesses already reported a high adoption rate of AI in their workflows.

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