Amadeus IT Group SA (Amadeus) is a provider of technology solutions. The company offers a comprehensive suite of solutions including e-ticketing services, reservation management, passenger service systems, travel intelligence, departure control systems, fare and pricing optimization, customer loyalty management, revenue accounting, digital commerce, operational flight information, ticket exchange and refund management, airline service fee management, and ancillary services. Amadeus serves various industries such as airlines, travel sellers, airports, online travel agencies, hospitality, and payments sectors.

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Amadeus's R&D arm focuses on enhancing system functionality, increasing efficiency, and reducing costs. The company invests in developing new products and functionalities, evolving its existing platform with state-of-the-art technology, and offering advanced business tools for airlines and travel agencies. Key research areas include service to business lines with AI-powered solutions, assessing emerging technologies through the Tech Watch program, and improving large language models in the GenAI Center of Excellence. The company also advances internal processes through hyperautomation, robotic process automation, low-code platforms, and process mining capabilities. As of December 2024, the company had 1,124 patents granted and 114 patents filings. In FY2024, the company incurred expenses of EUR630.2 million on R&D, which as a percentage of revenue stood at 10.2%.