China Airlines Ltd (CAL) is an airline engaged in scheduled passenger and cargo air transportation. Its activities include cabin services, cargo services, airport services, in-flight services, and flight connectivity. The company operates 87 aircraft and 18 cargo aircraft, and serves 191 destinations in 29 countries. Its customers include passengers, cargo shippers, businesses, freight forwarders, and government and institutional travelers across the air transportation and logistics industries.

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CAL has undertaken several R&D initiatives to enhance its operational efficiency and service quality. The company has invested in AI technology to improve flight operations, ground handling, and customer service. Its key projects include the AI Operations Mobilization Platform, Ground Services Assistant using generative AI, and the AI Voice Intelligent Customer Service Robot Upgrade. The company is also focusing on cybersecurity with the establishment of an AI Security Monitoring Center. Additionally, CAL is working on digitizing maintenance records, upgrading scheduling systems, and enhancing customer service systems. Its future R&D projects include deploying a Large Language Model platform, integrating business intelligence applications for freight operations, and developing a natural language check-in system. In FY2025, the company spent TWD206,800.0 million on R&D.