CSG Systems International Inc (CSG) is a subsidiary of NEC Corp, is a software as a service (SaaS) platform company that provides solutions to simplify customer engagement and monetization services. The company focuses on delivering customer experiences for business-to-business (B2B), business-to-consumer (B2C), and business-to-business-to-consumer (B2B2X) customers. It serves several industries such as telecom, broadband cable, media, retail, healthcare, financial services, insurance, and government.

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CSG is making significant investments in research and development (R&D) to incorporate AI and other emerging technologies into its solutions. The company is focusing on developing future-ready solutions with best-in-industry innovation, including new AI capabilities, to maintain a competitive advantage. The R&D initiatives are particularly directed towards enhancing its faster-growing SaaS solutions, such as Ascendon monetization, quote and order, and payments. In FY2025, the company incurred an expenditure of US$161.6 million on its R&D, which as a percentage of revenue, stood at 13.2%.