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Freshworks Inc (Freshworks) is a cloud-based business enterprise that provides customer engagement software. The company offers software such as customer service products, information technology service products and customer relationship management products. Its product portfolio includes customer information technology service management, customer service and freshdesk omni. The company offers marketing automation, enterprise services management, sales automation and customer relationship management services. It operates in offices in the US, India, Singapore, France, the Netherlands, the UK, Germany and Australia. Freshworks is headquartered in San Mateo, California, the US.
Headquarters
United States of America
Address
2950 S. Delaware St., Suite 201, San Mateo, California, 94403
Website
www.freshworks.com
Telephone
1 855 747 6767
No of Employees
4,500
Industry
Technology and Communications
Ticker Symbol & Exchange
FRSH (NASD)
Revenue (2024)
$838.8M
16.4%
(2024 vs 2023)
EPS
XYZ
Net Income (2024)
XYZ
292.6%
(2024 vs 2023)
Market Cap*
$2.8B
Net Profit Margin (2024)
XYZ
265.4%
(2024 vs 2023)
* As of and is in US$
Freshworks Inc premium industry data and analytics
Products and Services
| Products | Services |
|---|---|
| Freshservice | Customer Service and Support |
| Freshdesk | Information Technology Service Management |
| Freshdesk Omni | Marketing Automation |
| XYZ | |
| XYZ | |
| XYZ |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2025 | New Products/Services | In December, the company launched Freshservice for business teams as a standalone platform. |
| 2025 | Contracts/Agreements | In December, the company entered into an agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. |
| 2025 | New Products/Services | In November, the company unveiled new AI capabilities. |
Competitor Comparison
| Key Parameters | Freshworks Inc | Salesforce Inc | HubSpot Inc | Salesforce Ventures | Zendesk Inc |
|---|---|---|---|---|---|
| Headquarters | United States of America | United States of America | United States of America | United States of America | United States of America |
| City | San Mateo | San Francisco | Cambridge | San Francisco | San Francisco |
| State/Province | California | California | Massachusetts | California | California |
| No. of Employees | 4,500 | 76,453 | 8,246 | - | 6,000 |
| Entity Type | Public | Public | Public | Private | Private |
Key Financial Charts
Sales Growth
Net Income Growth
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Girish Mathrubootham | Chief Executive Officer; Chairman | Executive Board | 2024 | 49 |
| Rathna Girish Mathrubootham | Chairman | Executive Board | 2025 | - |
| Dennis Woodside | Chief Executive Officer; President; Director | Executive Board | - | 57 |
| Tyler Sloat | Chief Financial Officer; Chief Operating Officer | Senior Management | 2024 | 52 |
| Philippa Lawrence | Chief Accounting Officer | Senior Management | 2025 | - |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
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