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Medallia Inc (Medallia) is a provider of Software-as-a-Service based customer experience management solutions. It enables companies to capture customer feedback from mobile, social, web and contact center channels. The company’s Medallia Experience Cloud platform enables companies to engage every customer, drive collaboration and accountability across the company, and optimize every experience through analytics. It solution portfolio includes customer experience management, digital services, employee activation, personalized messaging, conversation intelligence, quality management, agile research, consumer intelligence, video research, and research strategy and services. The company offers its services to the automotive industries, healthcare, hotel, retail, travel and hospitality, insurance, retail banking, and public sectors. It has operations in Australia, Argentina, Canada, France, Mexico, Germany, the UK, and the US. Medallia is headquartered in San Mateo, California, the US.
Headquarters
United States of America
Address
Floor 2, 6220 Stoneridge Mall Rd, Pleasanton, California, 94588
Website
www.medallia.com
Telephone
1 877 3922794
Industry
Technology and Communications
Revenue (2021)
$477.2M
Medallia Inc premium industry data and analytics
Products and Services
| Products | Services | Brands |
|---|---|---|
| Product | Customer Experience Management | Medallia |
| Experience Hub 101 | Digital Services | |
| Net Promoter Score | Employee Activation | |
| XYZ | XYZ | |
| XYZ | XYZ | |
| XYZ | XYZ |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2025 | Contracts/Agreements | In August, the company entered into a partnership with City Cruises to capture real-time insights and feedback from users across its digital channels. |
| 2023 | Contracts/Agreements | In August, the company entered into an agreement with Cogito Corp to deliver significant improvements in enterprise contact center experiences for both customers and agents. |
| 2022 | Acquisitions/Mergers/Takeovers | In August, the company acquired Mindful, a provider of callback automation. |
Competitor Comparison
| Key Parameters | Medallia Inc | 247.ai Inc | InMoment Inc | Saturn Business Systems Inc | ZephyrTel |
|---|---|---|---|---|---|
| Headquarters | United States of America | United States of America | United States of America | United States of America | United States of America |
| City | Pleasanton | Campbell | Salt Lake City | New York City | - |
| State/Province | California | California | Utah | New York | - |
| No. of Employees | - | - | - | - | - |
| Entity Type | Private | Private | Private | Private | Private |
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Mark Bishof | Chief Executive Officer; Chairman | Executive Board | 2025 | - |
| Bas Brukx | Chief Financial Officer | Senior Management | 2025 | - |
| Robert Baca | Executive Vice President; Chief Technology Officer | Senior Management | - | - |
| Stefanie Wittner | Executive Vice President; Chief People Officer | Senior Management | - | - |
| Tim Duranleau | Senior Vice President - Global Marketing | Senior Management | - | - |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
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