MIND CTI Ltd (MIND) develops, manufactures, markets, and implements real-time end-to-end billing and customer care software solutions. It offers solutions to various communication providers such as broadband IP network operators, LTE; voice over IP (VoIP) operators, cable operators, and mobile virtual network operators (MVNOs), and traditional wireline and wireless networks.

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MIND’s R&D focuses on investing in research and development to maintain and expand its technological expertise in the billing and customer care software market. It has established a structured process for product development that emphasizes identifying market needs and effectively managing the activities required to successfully release new products. The company strives to incorporate significant customer feedback into its development process, ensuring that its offerings align with user requirements and expectations. MIND aims to develop new products internally, it may also consider acquiring or licensing technologies from third parties based on timing and cost factors. In FY2025, the company incurred expenses of US$4.1 million on R&D, which as a percentage of total revenue, stood at 19.4%.