NICE inContact - Company Profile
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View up-to-date information on NICE inContact patents, including inventor and filing insights.
Patent Trends
| Publication Identifier | Document Type | Title | Classification-CPC | Publication Date |
|---|---|---|---|---|
| US11838287B2 | Grant | Enabling a mode of interaction to support specially-abled needs of agents, via a web app in a contact center | G06F9/547; H04L63/083 | December 05, 2023 |
| US11838447B2 | Grant | Systems and methods for coordinating an impromptu voice meeting in an automated call distribution system | H04M3/523; H04M3/56 | December 05, 2023 |
| US11829326B2 | Grant | System and method to conduct staggered maintenance activity based on customer prioritization in a cloud based saas platform contact center | G06F16/119; G06F16/214 | November 28, 2023 |
| US20230379410A1 | Application | System and method for redirecting inbound-voice-interactions to digital channels in a contact center | G06F17/11; H04M2203/255; H04M2203/408; H04M2203/551; H04M2203/558; H04M3/5175; H04M3/5237; H04M3/5238 | November 23, 2023 |
| US11782940B2 | Grant | System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center | G06F16/24522; G06F16/24568; G06F16/2474; G06F40/30; G06Q10/063; H04M3/5141; H04M3/5166; H04M3/5183 | October 10, 2023 |
Top Inventors by Filings (Count by publication)
| Name | Count |
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