PT Telekomunikasi Indonesia Tbk (Telkom Indonesia) provides digital telecommunications services. It serves both consumer and enterprise markets with a wide range of services, including mobile and fixed broadband, digital solutions, and ICT services. The company is involved in developing digital infrastructure, such as telecommunications towers, data centers, and satellite services, to support connectivity solutions and enable an integrated digital ecosystem.

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Telkom Indonesia has undertaken various R&D initiatives focusing on technology research, business research, and infrastructure development. The company's research and innovation policies are aligned with strategic objectives to deliver measurable business impact through collaboration, structured governance, and transparent performance evaluation. Key areas of research include AI, cybersecurity, energy efficiency, agricultural ecosystems, and network infrastructure. The company also emphasizes structured product innovation and bottom-up innovation initiatives to develop internal talent and improve business processes. The infrastructure research includes laboratories for broadband networks, fixed mobility convergence, and infrastructure service research, with a focus on optical networks, encryption, and edge computing. The Telkom Test House (TTH) plays a crucial role in certification and quality assurance, ensuring that the company's infrastructure meets global standards. The R&D units of Telkom Indonesia include the Corporate University Center and Telkom Test House (TTH). The Corporate University Center oversees research projects aligned with strategic objectives, focusing on technology and business research initiatives. TTH serves as the Accredited Nation’s Center of Excellence for Certification and Quality Assurance, specializing in infrastructure, transmission, devices, energy, and safety, and ensuring compliance with international standards.