Salesforce Inc - Company Profile
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Business Description
Salesforce Inc (Salesforce) is a cloud-based customer relationship management (CRM) technology. The company’s product, Customer 360 platform, offers customer service and support, marketing, automation, integration, collaboration, commerce, analytics, and artificial intelligence by connecting customer data spanning systems, apps, and devices.
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R&D Overview
Salesforce focuses on investing in incremental AI resources to accelerate growth and focusing on the development of new technologies and the improvement of existing ones, such as AI technologies and the Data Cloud service offering. The company is also integrating acquired technologies and expanding the deployment of Hyperforce to enhance the delivery of its platform and applications globally. It operates data centers in the US, Europe and Asia for product development, which includes improving and enhancing the features, functionality, performance, availability, and security of existing service offerings, and developing new features, functionality, and services. In FY2026, the company incurred expenses of US$5,993 million on its R&D, which as a percentage of revenue, stood at 14.4%.
Other Break-up
Overview
Includes professional and advisory services for process mapping, implementation services, project management and training services. Also includes employee-related costs associated with professional and advisory services, including stock-based expenses, subcontractors' costs, certain third-party fees and allocated overhead.
Performance
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Overview
Includes subscription fees from customers accessing the company’s enterprise cloud computing services, software licenses, and related support.
Performance
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Geographical Segments
Performance
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Performance
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Performance
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