Steelcase Inc (Steelcase) designs, manufactures and distributes furniture systems and seating products, interior architectural products, and user-centered technologies. The company offers products for various usage including seating, workstations, storage, architecture and space division, health care, and education. It offers services such as workplace strategy consulting, product design and innovation services through IDEO, lease origination services, and furniture and asset management.

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Steelcase focuses on translating research-based insights into products, applications, and experiences that help organizations around the world amplify the performance of their people, teams, and enterprises. The company's solutions are inspired by insights gained from a human-centered research process. Steelcase undertakes extensive global research initiatives that combine user observations, feedback sessions, and sophisticated analyses to develop insights into work effectiveness. The company collaborates with external world-class innovators, including leading universities, think tanks, and knowledge leaders, to expand and deepen its understanding of how people work. The design teams at Steelcase explore and develop prototypical solutions to address user needs, ranging from furniture and interior architectural solutions to single products or enhancements to existing products across different vertical market applications such as education and healthcare. The marketing team evaluates product concepts using several criteria, including financial return metrics, to decide which products will be developed and launched. Designers work closely with engineers and suppliers to co-develop products and processes that incorporate innovative user features with efficient manufacturing practices. Its R&D activities focus on developing new products, brands, and solutions for corporate, government, healthcare, education and retailers. In FY2025, the company incurred a total expenditure of US$50.4 million on its R&D activities, which as a percentage of revenue, stood at 1.6%.