Sykes Enterprises Inc (Sykes) is a business process outsourcing company. It provides customer engagement services. The company offers talent acquisition, training, transaction handling, coaching and engagement, delivery models, risk management, technology platforms, multi-channel solutions, CX analytics, social media care, self-service, customer selection, customer retention, customer acquisition, digital marketing and sales, and customer growth. Sykes also offers digital transformation services such as supercharge workforce, reduce operating costs, digital learning and drive growth. It serves education, communications, emerging brands, energy and utilities, financial services, healthcare, insurance services, retail, small and medium businesses, technology, and travel across North America, Latin America, Asia Pacific, Europe, the Middle East, and Africa. Sykes is headquartered in Tampa, Florida, the US.
Headquarters
United States of America
Address
400 NORTH ASHLEY DRIVE, STE 2800, Tampa, Florida, 33602
Website
www.sykes.com
Telephone
1 813 2741000
No of Employees
61,100
Industry
Business and Consumer Services
Revenue (2020)
$1.7B
Products and Services
| Services |
|---|
| Outsourcing |
| Customer Experience |
| Service to Sales |
| XXX |
| XXX |
| XXX |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2022 | Contracts/Agreements | In January, the company and Voci Technologies announced a strategic, global partnership to accelerate innovation in the contact center through leading-edge Direct-to-Transcript technologies. |
| 2021 | Contracts/Agreements | In June, the company entered into a definitive agreement to be acquired by Sitel Group. |
| 2021 | Acquisitions/Mergers/Takeovers | In January, the company acquired Taylor Media Corp, an independent personal finance digital media company. |
Competitor Comparison
| Key Parameters | Sykes Enterprises Inc | Accenture Plc | Teleperformance SE | Tech Mahindra Ltd | Concentrix Corp |
|---|---|---|---|---|---|
| Headquarters | United States of America | Ireland | France | India | United States of America |
| City | Tampa | Dublin | Paris | Pune | Newark |
| State/Province | Florida | - | - | - | California |
| No. of Employees | 61,100 | 624,000 | 418,742 | 141,193 | 290,000 |
| Entity Type | Private | Public | Public | Public | Public |
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Charles E. Sykes | President; Chief Executive Officer; Director | Executive Board | 2004 | 58 |
| John Chapman | Executive Vice President; Chief Financial Officer | Senior Management | 2014 | 54 |
| David L. Pearson | Chief Information Officer; Executive Vice President | Senior Management | 2010 | 62 |
| James T. Holder | Chief Legal Officer | Senior Management | - | 62 |
| Kelly Morgan | Chief Customer Officer; General Manager - Sykes Assistance Services | Senior Management | - | - |
| Non Dignissim Eros | Proin vel | Convallis | 2022 | XX |
| Non Dignissim Eros | Proin vel | Convallis | 2022 | XX |
| Non Dignissim Eros | Proin vel | Convallis | 2022 | XX |
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