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Sykes Enterprises Inc: Overview

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Sykes Enterprises Inc (Sykes) is a business process outsourcing company. It provides customer engagement services. The company offers talent acquisition, training, transaction handling, coaching and engagement, delivery models, risk management, technology platforms, multi-channel solutions, CX analytics, social media care, self-service, customer selection, customer retention, customer acquisition, digital marketing and sales, and customer growth. Sykes also offers digital transformation services such as supercharge workforce, reduce operating costs, digital learning and drive growth. It serves education, communications, emerging brands, energy and utilities, financial services, healthcare, insurance services, retail, small and medium businesses, technology, and travel across North America, Latin America, Asia Pacific, Europe, the Middle East, and Africa. Sykes is headquartered in Tampa, Florida, the US.

Headquarters United States of America

Address 400 NORTH ASHLEY DRIVE, STE 2800, Tampa, Florida, 33602


Telephone 1 813 2741000

No of Employees 61,100

Industry Business and Consumer Services

Revenue (2020) $1.7B

   

   

Products and Services

Services
Outsourcing
Customer Experience
Service to Sales
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History

History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.

Year Event Description
2022 Contracts/Agreements In January, the company and Voci Technologies announced a strategic, global partnership to accelerate innovation in the contact center through leading-edge Direct-to-Transcript technologies.
2021 Contracts/Agreements In June, the company entered into a definitive agreement to be acquired by Sitel Group.
2021 Acquisitions/Mergers/Takeovers In January, the company acquired Taylor Media Corp, an independent personal finance digital media company.
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Competitor Comparison

Key Parameters Sykes Enterprises Inc Accenture Plc Teleperformance SE Tech Mahindra Ltd Concentrix Corp
Headquarters United States of America Ireland France India United States of America
City Tampa Dublin Paris Pune Newark
State/Province Florida - - - California
No. of Employees 61,100 624,000 418,742 141,193 290,000
Entity Type Private Public Public Public Public
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Executives
Name Position Board Since Age
Charles E. Sykes President; Chief Executive Officer; Director Executive Board 2004 58
John Chapman Executive Vice President; Chief Financial Officer Senior Management 2014 54
David L. Pearson Chief Information Officer; Executive Vice President Senior Management 2010 62
James T. Holder Chief Legal Officer Senior Management - 62
Kelly Morgan Chief Customer Officer; General Manager - Sykes Assistance Services Senior Management - -
Non Dignissim Eros Proin vel Convallis 2022 XX
Non Dignissim Eros Proin vel Convallis 2022 XX
Non Dignissim Eros Proin vel Convallis 2022 XX
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