Telekom Malaysia Bhd (TM) provides converged telecommunications solutions and related services. It offers a comprehensive suite of communication services and solutions including, fixed (telephony and broadband), mobility, content, WiFi, Cloud, Data Center, cybersecurity, IoT and smart services.

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Telekom focuses on leveraging technology to create innovative digital products and solutions that enhance efficiency, productivity, and service quality for customers, employees, and partners. The company's R&D initiatives are centered around improving operational efficiency, scaling into new high-value business domains, and continuously innovating to remain competitive and financially resilient. Telekom Malaysia Bhd invests in research and development to drive transformative discoveries, with a focus on advanced analytics technologies, integrated platforms, and automated workflows. The company aims to build advanced infrastructure to support high-performance, scalable, and sustainable digital services, including data centers, edge data centers, and cloud platforms. Additionally, Telekom Malaysia Bhd designs digital solutions to help customers grow sustainably by integrating measurable sustainability metrics. In FY2025, the company incurred expenses of MYR55 million on R&D, which as a percentage of revenue, stood at 0.5%.