Teleperformance SE - Company Profile

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Teleperformance SE: Segment Analysis

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Business Description

Teleperformance SE (Teleperformance) provides outsourced contact center solutions related to customer relationship management (CRM). The company specializes in digital optimization and transformation strategies, customer experience, and business processes. The company offers front-office services including customer care, technical support, customer acquisition and loyalty, back and middle-office services including knowledge services in digital transformation, data labeling services, and automated systems learning. The company's services are utilized across various industries, aiding in customer acquisition, customer loyalty management, digital marketing, and business process consulting. Teleperformance offers a comprehensive portfolio of services, including multichannel front-office services like customer care, technical support, and sales, as well as back and middle-office services for corporate support functions. Its brands include LanguageLine Solutions, which provides interpreting services, and TLScontact, which manages visa application and consulate services. The company serves sectors such as healthcare, government, financial services, telecommunications, and e-commerce.

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Business Segments

Overview

Provides services including customer relations, technical support, customer acquisition and back-office services. Operates through two geographical segments including: the Americas and Europe, Middle East and Africa (MEA) and Asia Pacific.

Performance

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Overview

Provides online interpretation, visa application and services related to health management.

Performance

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