Telkom SA SOC Ltd (Telkom) is a provider of information and communications technology (ICT) services. The company offers connectivity solutions through various channels, including ducted and aerial copper, fiber, satellite, mobile, and wireless transmission. It offers infrastructure services, including fiber infrastructure, data centers and property solutions for Telkom and third-party clients. Telkom also provides digital transformation solutions for medium and large enterprises. Telkom’s converged information and communications technology (ICT) solutions offers end-to-end services in cloud, voice connectivity, fixed data, wireless networks, enterprise applications, analytics, and other information technology (IT) services. It also provides e-commerce platform supports integrated business solutions for small and medium business customers.

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Telkom’s R&D arm focuses to enhance customer experience and develop advance innovations by leveraging AI. The company in collaboration with its multi-disciplinary teams of experts and technologists, had conducted in-depth research and apply cutting-edge technologies. he company has also launched the Future Technologies (FutureTech) Program to support ICT research and development in areas such as network and fiber-optic solutions, multi-modal sensing, IoT, virtualization, and AI. It operates the Telkom Industry Solutions Lab for the purpose of innovation and transformation strategy, where the researchers at the lab collaborate with technical and business teams from across the Telkom Group to address business challenges and explore future opportunities. The company has 15 Centers of Excellence (CoEs) and has established strategic partnerships with academic institutions and industry experts. The CoEs focus on deep tech research and advanced skills development in critical domains such as AI, IoT, 5G/6G networks, digital health, smart infrastructure, and environmental monitoring. In FY2025, the company spent ZAR46 million on its research, development and innovation which as a percentage stood at 0.1%.