Telkom SA SOC Ltd (Telkom) is a provider of information and communications technology (ICT) services. The company offers connectivity solutions through various channels, including ducted and aerial copper, fiber, satellite, mobile, and wireless transmission. It offers infrastructure services, including fiber infrastructure, data centers and property solutions for Telkom and third-party clients. Telkom also provides digital transformation solutions for medium and large enterprises. Telkom’s converged information and communications technology (ICT) solutions offers end-to-end services in cloud, voice connectivity, fixed data, wireless networks, enterprise applications, analytics, and other information technology (IT) services. It also provides e-commerce platform supports integrated business solutions for small and medium business customers.

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Telkom has established a robust research and development capability through strategic partnerships with academic institutions and industry experts. The company focuses on applied technology research and development, investing in areas such as Artificial Intelligence (AI), the Internet of Things (IoT), and 5G/6G networks. These efforts aim to address critical societal challenges in sectors like health, education, and agriculture. Telkom's initiatives are designed to optimize operational efficiency and pioneer solutions that translate into tangible, value-added products and services. The Telkom Industry Solutions Lab, in collaboration with the University of the Witwatersrand, serves as a key R&D unit. This center is responsible for delivering disruptive innovation and transformative digital products and services across various industries. Additionally, Telkom's Centers of Excellence (CoEs) partner with academic institutions to drive focused research in critical disciplines such as cybersecurity and data science, cultivating a skilled workforce and generating valuable intellectual property.