Transcosmos Inc (Transcosmos) is a provider of business process outsourcing (BPO) and digital marketing services. The company renders its services to the clients located globally. It operates through subsidiaries and offices located in Japan, China, South Korea, the Philippines, Thailand, Singapore, Indonesia, the US, Canada, France, the UK, Belgium, Hungary, and Serbia. The company offers an array of services including customer experience, online business trust and safety, strategic consulting, and loyalty marketing. It serves various industries such as aviation, automotive, fashion and beauty, consumer electronics, travel, gaming, online retail, and consumer goods. Its services include BPO services, digital marketing services, contact center services, and e-commerce one-stop services.

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Transcosmos R&D enhances its AI solutions by offering an on-premises AI solution in partnership with AI inside Inc., a tech company focused on research and development of generative AI, large-scale language models (LLMs), and autonomous AI. This initiative represents an evolution from the company's conventional cloud-based AI solutions, allowing for implementation without relying on external servers and catering to clients with advanced security requirements. The company's cloud-based trans-Xsynk solution is versatile across industries but may be limited by client-specific guidelines regarding personal information. The on-premises trans-Xsynk aims to deliver AI-powered operational excellence that clients cannot achieve through in-house efforts alone. In FY2025, the company incurred JPY159 million in its R&D activities.