Verint Systems Inc (Verint) provides technology solutions to medium, small, and large companies across various industries. It primarily supports brands in enhancing their relationship with customers. The company offers customer engagement solutions to around 10,000 organizations in more than 175 countries across a diverse set of verticals, including financial services, healthcare, utilities, technology, and government.

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The company’s R&D arm focuses on developing new solutions and improving existing solutions to introduce new solutions through extensive research and development (R&D) activities. The R&D team, comprised of engineers, data scientists, PhDs, and other technical experts, has deep software expertise in areas such as AI, machine learning, big data, specialized language and vocabulary processing, and other key areas that support the company's strategic initiatives. R&D activities include the development and enhancement of the cloud platform and shared services, quality assurance, and advanced technical support for the customer services organization. R&D is primarily conducted in the United States, the United Kingdom, Israel, India, Hungary, Ireland, and Indonesia. The company allocates R&D resources based on market research and customer and partner demand for additional features and solutions. The development strategy involves rolling out initial releases of products and cloud services and adding features over time. While most products are developed internally, the company also acquires or licenses technologies, products, and applications from third parties based on timing and cost considerations. In FY2025, the company incurred a total expenditure of US$149.3 million on its R&D activities, which, as a percentage of revenue, stood at 16.4%.