Verint Systems Inc (Verint) is a provider of customer experience (CX) automation and customer engagement solutions. The company develops and delivers an open software platform powered by Verint Da Vinci artificial intelligence (AI) and a portfolio of specialized AI-powered bots. Its platform is designed to augment human workforces, automate customer service workflows, and lower operating expenses across contact centers, back offices, web and mobile channels, and branch environments.

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The company’s R&D arm focuses on developing new solutions and improving existing solutions to introduce new solutions through extensive research and development (R&D) activities. The R&D team, comprised of engineers, data scientists, PhDs, and other technical experts, has deep software expertise in areas such as AI, machine learning, big data, specialized language and vocabulary processing, and other key areas that support the company's strategic initiatives. R&D activities include the development and enhancement of the cloud platform and shared services, quality assurance, and advanced technical support for the customer services organization. R&D is primarily conducted in the UK, the US, Israel, India, Hungary, Ireland, and Indonesia. The company allocates R&D resources based on market research and customer and partner demand for additional features and solutions. The development strategy involves rolling out initial releases of products and cloud services and adding features over time. While most products are developed internally, the company also acquires or licenses technologies, products, and applications from third parties based on timing and cost considerations.