Firstsource Solutions Ltd - Company Profile
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Firstsource Solutions Ltd (Firstsource), a subsidiary of RPSG Ventures Ltd, is a provider of business process management services. The company offers technology solutions in the areas of digitally empowered customer experience, platforms, intelligent back office, automation, and analytics. Firstsource also offers artificial intelligence, machine learning, robotic process automation, data analytics, complaint management, consulting, technical support, and cloud computing services. It provides services to various sectors including healthcare institutions, telecommunications, banking, media and technology, financial services, and diversified industries such as utilities and public services. The company has business presence across the Americas, Europe, and Asia. Firstsource is headquartered in Mumbai, Maharashtra, India.
Headquarters
India
Address
5th Floor, Paradigm B Wing, Mindspace, Link Road, Malad West, Mumbai, Maharashtra, 400064
Website
www.firstsource.com
Telephone
91 22 66660888
No of Employees
23,018
Industry
Technology and Communications
Ticker Symbol & Exchange
FSL (NSE)
Revenue (2022)
$767.5M
1.7%
(2022 vs 2021)
EPS
XYZ
Net Income (2022)
XYZ
-4.4%
(2022 vs 2021)
Market Cap*
$1.6B
Net Profit Margin (2022)
XYZ
-6.1%
(2022 vs 2021)
* As of and is in US$
Firstsource Solutions Ltd premium industry data and analytics
Products and Services
| Products | Services | Brands |
|---|---|---|
| Solution: | Customer Lifecycle Management Services | Firstsource |
| Customer Analytics Aolutions | Receivable Management Services | |
| Operational Data Analytics Solutions | Relationship Management Services | |
| XYZ | XYZ | |
| XYZ | XYZ | |
| XYZ | XYZ |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2023 | New Products/Services | In August, the company launched its new AI platform, FirstSenseAI. |
| 2022 | Contracts/Agreements | In November, the company was selected by Shawbrook Bank Limited to increase its customer service capacity for its retail banking users. |
| 2022 | Acquisitions/Mergers/Takeovers | In February, the company acquired a 100% stake in American Recovery Services, a legal collection service provider. |
Competitor Comparison
| Key Parameters | Firstsource Solutions Ltd | Dell Technologies Inc | Accenture Plc | International Business Machines Corp | Infosys Ltd |
|---|---|---|---|---|---|
| Headquarters | India | United States of America | Ireland | United States of America | India |
| City | Mumbai | Round Rock | Dublin | Armonk | Bangalore |
| State/Province | Maharashtra | Texas | - | New York | Karnataka |
| No. of Employees | 23,018 | 133,000 | 733,000 | 305,300 | 322,663 |
| Entity Type | Public | Public | Public | Public | Public |
Key Financial Charts
Sales Growth
Net Income Growth
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Sanjiv Goenka | Chairman | Executive Board | 2013 | - |
| Shashwat Goenka | Vice Chairman | Executive Board | 2013 | - |
| Ritesh Mohan Idnani | Chief Executive Officer; Managing Director; Director | Executive Board | 2023 | - |
| Dinesh Jain | Chief Financial Officer; President | Senior Management | 2013 | - |
| Prashanth Nandella | Chief Operating Officer | Senior Management | 2020 | - |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
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