Firstsource Solutions Ltd - Company Profile
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Business Description
Firstsource Solutions Ltd (Firstsource), a subsidiary of RPSG Ventures Ltd, offers a range of tech-based solutions and services. The company assists its clients in optimizing business processes by providing customized business process outsourcing (BPO) and business process management (BPM) services.
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Business Segments
Overview
Provides technology-led solutions for banking and financial services companies. Offers customer lifecycle management, receivables management and relationship management, and customer support. Also provides digital collections to drive intelligence empathetic, and customized collections process.
Performance
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Overview
Includes merchant onboarding, complaints management, technical support, customer acquisition & servicing, billing and payment processing, social media, forum and community management, and billing and payment processing. Offers solutions for communication, media, and technology organizations.
Performance
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Overview
Provides solutions for public services and utilities to build a better customer journey and offer contextualized experiences across channels. Transforms customer engagement through its Digitally Empowered Contact Center (DECC). Include meter 2 cash operations, debt management, customer insights and automation, self - service and digital deflection, level 1 and level 2 customer support, inbound sales and outbound sales and service.
Performance
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Overview
Offers healthcare cloud, collections services, eligibility & enrollment services, hospital business office management, denial management services, eligibility and enrollment services. Provides digital-first offerings, including digital intake, remote patient monitoring and telehealth, and digitally enabled customer engagement solutions help enhance coordinated care and patient experience.
Performance
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Geographical Segments
Performance
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Performance
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Performance
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