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Genesys Cloud Services Inc (Genesys) is a technology company that specializes in providing customer experience, contact center solutions and AI-powered solutions. The company offers platforms such as Genesys Cloud CX, Genesys Cloud EX and AppFoundry. Genesys services include digital customer engagement, workforce employee engagement, AI and automation, customer journey management, and professional services. It serves the banking, government, healthcare, insurance, and retail sectors. The company operates in France, Germany, Italy, Spain, the Netherlands, Sweden, Switzerland, Poland, the UK and the US among othrer. Genesys is headquartered in Menlo Park, California, the US.
Headquarters
United States of America
Address
Suite 300, 1302 El Camino Real, Menlo Park, California, 94025
Website
www.genesys.com
Telephone
1 650 4661100
No of Employees
6,000
Industry
Technology and Communications
Genesys Cloud Services Inc premium industry data and analytics
Products and Services
| Products | Services | Brands |
|---|---|---|
| Genesys Cloud EX | Professional Services | AppFoundry |
| Genesys Cloud CX | Digital Customer Engagement | Genesys Cloud CX |
| AppFoundry | Workforce Employee Engagement | Genesys Cloud EX |
| XYZ | ||
| XYZ | ||
| XYZ |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2024 | Stock Listings/IPO | In October, the company filed for an IPO in the US. |
| 2024 | Acquisitions/Mergers/Takeovers | In February, the company announced the acquisition of Radarr Technologies. |
| 2023 | Contracts/Agreements | In January, the company partnered with Ferrari to display its logo on Ferrari’s cars. |
Competitor Comparison
| Key Parameters | Genesys Cloud Services Inc | 247.ai Inc | NICE inContact | Avaya Inc |
|---|---|---|---|---|
| Headquarters | United States of America | United States of America | United States of America | United States of America |
| City | Menlo Park | Campbell | Sandy | Morristown |
| State/Province | California | California | Utah | New Jersey |
| No. of Employees | 6,000 | - | - | - |
| Entity Type | Private | Private | Private | Private |
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Tony Bates | Chairman; Chief Executive Officer | Executive Board | - | - |
| Brian Swartz | Chief Financial Officer | Senior Management | - | - |
| Trevor Schulze | Chief Information Officer | Senior Management | 2025 | - |
| Glenn Nethercutt | Executive Vice President; Chief Technology Officer | Senior Management | 2026 | - |
| Allen Chiu | Chief Legal Officer | Senior Management | 2025 | - |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
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