Genesys Telecommunications Laboratories Inc: Patents

View up-to-date information on Genesys Telecommunications Laboratories Inc patents, including inventor and filing insights.

Patent Trends

Publication Identifier	Document Type	Title	Classification-CPC	Publication Date
WO2022046868A9	Search Report	SYSTEMS AND METHODS RELATING TO ASYNCHRONOUS RESOLUTION OF CUSTOMER REQUESTS IN CONTACT CENTER	G06F40/30; G10L15/26; H04M2203/2072; H04M3/5166; H04M3/5183; H04M3/5191; H04M3/5233; H04M3/5237	September 15, 2022
CN115039396A	Application	用于自动化生成联系中心系统嵌入的技术	G06N3/0454; G06N3/08; G06N3/084; G06Q10/063112; G06Q10/105; H04M3/5175; H04M3/5233	September 09, 2022
WO2022125623A8	Application	METHOD AND SYSTEM FOR ROBUST WAIT TIME ESTIMATION IN A MULTI-SKILLED CONTACT CENTER WITH ABANDONMENT	H04M2203/551; H04M3/5175; H04M3/5238	August 25, 2022
US11425251B2	Grant	Systems and methods relating to customer experience automation	H04M2203/408; H04M3/5233	August 23, 2022
US11425255B2	Grant	System and method for dialogue tree generation	G06F16/3329; G10L15/16; G10L15/1815; G10L15/22; G10L15/26; G10L25/30; H04M3/5183; H04M3/527	August 23, 2022

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