Nice Ltd - Company Profile
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Business Description
Nice Ltd (NICE) is an enterprise software company specializing in artificial intelligence (AI)-powered cloud platforms. The company’s products and services include digital self service, CX analytics, journey orchestration, automation, workforce engagement and open cloud platform. It serves various industries, including financial services, government, healthcare, insurance, retail, telecom, and travel and hospitality.
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R&D Overview
NICE’s R&D arm focuses on the development of new products and solutions, as well as the enhancement of existing ones, to ensure future success. The company is committed to investing substantial resources in research and new product and service development, continuously improving systems and design processes to reduce costs. The company’s R&D activities are primarily conducted in Israel, India, and the US, with funding from internal resources and programs sponsored by the government of Israel. These units are responsible for managing the company's research and development activities, focusing on innovation in AI-based solutions and expanding cloud platforms and capabilities. As of December 2024, the company holds 575 US patents and 35 patents in additional countries, with 230 patent applications pending in the US and other countries. In FY2024, the company incurred expenses of US$360.6 million on its R&D, which as a percentage of revenue, stood at 13.2%.
Business Segments
Overview
Includes the CXone Mpower platform for customer engagement, which automates service at scale and augments the workforce with AI-powered solutions. The platform integrates enterprise knowledge, data, and AI models to enhance customer service efficiency and quality. The segment also offers Evidencentral, a digital evidence management platform for the criminal justice system, which streamlines the management of digital evidence and data.
Performance
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Overview
Offers the X-Sight and Xceed platforms, which provide real-time fraud prevention, anti-money laundering, and compliance solutions. These platforms leverage AI, machine learning, and analytics to detect and prevent financial crimes while ensuring regulatory compliance.
Performance
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Geographical Segments
Performance
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Performance
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Performance
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Performance
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