RingCentral Inc (RingCentral) is a provider of software-as-a-service (SaaS) solutions, offering an AI-powered, multi-product portfolio that includes Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and AI solutions. The company serves a diverse range of industries, including healthcare, financial and professional services, retail, state and local government, education, legal services, real estate, technology, insurance, construction, and hospitality.

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RingCentral prioritizes R&D as a fundamental aspect of its operations, focusing primarily on software development within the cloud-based business communications, collaboration, and contact center solutions market. The company is focusing on artificial intelligence (AI), which is integral to RingCentral's platform strategy and product roadmap. The company employs a development methodology that aligns with its software-as-a-service (SaaS) delivery model, enabling regular updates and enhancements to its offerings. The company is developing agentic voice AI capabilities that can autonomously manage customer interactions and orchestrate workflows, aiming to transform business-to-consumer interactions by automating routine tasks and providing real-time intelligence. As of December 2025, RingCentral's portfolio includes 537 issued patents, with expiration dates ranging from 2026 to 2044, and 124 patent applications pending examination in the US and foreign jurisdictions. These patents and applications cover various aspects of the company's SaaS and mobile applications, as well as its communications infrastructure. RingCentral also relies on trademarks, copyright, and trade secret laws to protect its proprietary technology. The company has registered numerous trademarks and service marks to safeguard its brand. In FY2025, the company incurred expenses of US$316.9 million on R&D, which as a percentage of revenue stood at 12.6%.