ServiceNow Inc - Company Profile
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Business Description
ServiceNow Inc (ServiceNow) delivers solutions that assist public and private organizations in governing, securing, and managing artificial intelligence, as well as digitalizing and streamlining workflows to enhance collaboration, productivity, and experiences across enterprises. The company offers a suite of AI-powered applications and services designed to automate workflows, integrate systems, and empower employees.
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R&D Overview
ServiceNow focuses on creating new services and core technologies, enhancing the functionality, reliability, and performance of existing solutions, and incorporating insights from its 'Now on Now' program to inform product refinement and improve the customer experience. The company also deploys engineers to work directly with strategic customers through its Now Next AI program to co-build agentic AI solutions and expand AI product capabilities and use cases. Significant investments are made in research and development to expand platform capabilities, strengthen existing applications, increase the number of applications on the platform, and advance mobile, automation, AI, and machine intelligence technologies. The R&D unit of ServiceNow is responsible for the design, development, testing, and validation of the company's solutions. This unit focuses on creating new services and core technologies, enhancing existing solutions, and incorporating real-time feedback to improve the customer experience. As of December 2025, ServiceNow had over 2,000 issued US and foreign patents and over 580 pending patent applications. The company has expanded relationships with technology providers such as AWS, Google, Microsoft, and NVIDIA to strengthen AI capabilities and improve cloud interoperability. In FY2025, the company spent US$2,960 million on R&D, which, as a percentage of revenue, stood at 22%.
Business Segments
Overview
Includes design, implementation, configuration, architecture, and optimization services and a fee on a subscription basis or a fixed fee for the professional services, and a fee for customer training.
Performance
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Overview
Includes fees given by customers for self-hosted offerings and cloud-based subscription offerings, and includes products that are generally priced on a per node basis. Offers digital workflow products such as IT Business Management, IT Service Management, Security Operations, Now Platform, IT Asset Management, Integrated Risk Management, HR Service Delivery, Safe Workplace Suite of applications, Field Service Management, Legal Service Delivery, Customer Service Management, Industry Solutions, Workplace Service Delivery, and App Engine.
Performance
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Geographical Segments
Performance
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Performance
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Performance
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