ServiceNow Inc - Company Profile
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Business Description
ServiceNow Inc (ServiceNow) provides a cloud-based platform, the Now Platform, designed to help enterprises and organizations across various sectors digitize workflows. The Now Platform incorporates AI solutions like Now Assist to enhance productivity and efficiency. The platform supports business process automation, machine learning, and low-code/no-code development tools.
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R&D Overview
ServiceNow focuses on innovating and developing new services and core technologies while enhancing the functionality, reliability, and performance of existing solutions. The company leverages emerging technologies to anticipate customer demands and quickly bring new services and versions of existing services to market, ensuring competitiveness. Significant investments are made in research and development to broaden platform capabilities, strengthen existing applications, expand the number of applications on the platform, enhance user experience, and develop additional mobile, automation, AI, and machine intelligence technologies. As of December 31, 2024, the company owned approximately 2,000 U.S. and foreign patents, including patents acquired from third parties, and over 600 pending patent applications. In FY2024, the company spent US$2,543 million on R&D, which as a percentage of revenue stood at 23%.
Business Segments
Overview
Includes design, implementation, configuration, architecture and optimization services and fee on subscription basis or fixed fee for the professional services and fee from customer training.
Performance
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Overview
Includes fee given by customers for self-hosted offerings and cloud-based subscription offerings and includes products that are generally priced on a per node basis. Offers digital workflow products such as IT Business Management, IT Service Management, Security Operations, Now Platform, IT Asset Management, Integrated Risk Management, HR Service Delivery, Safe Workplace Suite of applications, Field Service Management, Legal Service Delivery, Customer Service Management, Industry Solutions, Workplace Service Delivery, and App Engine.
Performance
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Geographical Segments
Performance
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Performance
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Performance
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