Taiwan Mobile Co Ltd (TWM) is a telecommunications company that provides a comprehensive range of services, including mobile communication, fixed-line services, and mobile phone sales. The company also offers e-commerce shopping, multimedia shopping, pay TV, and cable broadband services. It operates within the telecommunications, retail, and cable television industries. TWM operates through direct stores and e-commerce websites.

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TWM's R&D arm focuses on integrating technology into telecommunications, focusing on AI and cybersecurity. The company has strategically invested in developing its Telco+Tech businesses, which integrate telecommunications with advanced technology solutions. This approach has led to the creation of a diverse portfolio of AI, cybersecurity, and cloud solutions, leveraging TWM's extensive telecom technology and data assets. The company has also focused on enhancing its 5G ecosystem, developing unique bundles that cater to evolving customer needs, and collaborating with strategic partners to accelerate AI-driven application upgrades. This integration of technology and innovation is aimed at expanding TWM's capabilities and ensuring a sustainable future. TWM has a robust portfolio of patents and trademarks that support its R&D efforts. As of December 2025, the company holds 135 patents, including 109 invention patents and 26 utility model patents. Additionally, TWM has 865 trademarks in force, which are considered critical assets for its brands and major products and services. The company actively promotes product and process innovation through its intellectual property management plan, which includes a patent incentive program to encourage employee innovation. This comprehensive approach to R&D and intellectual property management underscores TWM's commitment to maintaining a position in the telecommunications industry. In FY2025, the company incurred expenses of TWD830.4 million on R&D, which as a percentage of revenue, stood at 0.4%.