Taiwan Mobile Co Ltd (TMW) is a telecommunications company that provides a range of services including mobile communication, fixed-line services, and mobile phone sales. The company also offers e-commerce shopping, multimedia shopping, pay TV and cable broadband services. It operates in the telecommunications, retail, and cable television industries. Taiwan Mobile operates through direct stores and e-commerce websites.

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TMW's R&D arm focuses on integrate technology into telecommunications, focusing on AI and cybersecurity. The company is developing innovative services such as AI Voicebot Identity Verification, AI Customer Service Voicebot, Smart Telemarketing Service, and Digital Identity Verification (eKYC). The company's R&D tem has introduced enterprise and retail versions of the Anti-fraud Service and Worry-Free Call number-masking service. The company is also enhancing its digital transformation solutions package OPBiz and has made significant advancements in 5G network applications, MyVideo streaming technology, and smart home ecosystems. Additionally, Taiwan Mobile is working on projects like GenAIus, Telecom Wisdom Maximization (TWMax), and various e-commerce and energy management solutions. In FY2024, the company incurred expenses of TWD682.1 million on its R&D, which as a percentage of the company’s revenue stood at 0.3%.