TTEC Holdings Inc - Company Profile
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TTEC Holdings Inc (TTEC) is a global customer engagement management service provider that designs, builds, and operates technology-enabled customer experiences across live interaction channels. The company delivers integrated consulting, technology, growth, and customer care solutions. TTEC's major services include customer engagement, acquisition, tech support, fraud prevention, and back-office solutions. The company serves clients across various industries, including financial services, healthcare, public sector, communications, technology, media, entertainment, travel and hospitality, automotive, and retail. The company operates in multiple geographic locations, including North America, Latin America, Europe, the Middle East, Africa, and the Asia Pacific. TTEC is headquartered in Austin, Texas, the US.
Headquarters
United States of America
Address
100 Congress Avenue, Suite 1425, Austin, Texas, 78701
Website
www.ttec.com
No of Employees
51,000
Industry
Business and Consumer Services
Ticker Symbol & Exchange
TTEC (NASD)
Revenue (2024)
$2.1B
-3.2%
(2024 vs 2023)
EPS
XYZ
Net Income (2024)
XYZ
40%
(2024 vs 2023)
Market Cap*
$123.6M
Net Profit Margin (2024)
XYZ
38.0%
(2024 vs 2023)
* As of and is in US$
TTEC Holdings Inc premium industry data and analytics
Products and Services
| Services | Brands |
|---|---|
| Advanced Sales Analytics | TTEC Engage |
| AI-Enhanced Services | TTEC Digital |
| Associate Augmentation | |
| XYZ | |
| XYZ | |
| XYZ |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2026 | New Products/Services | In June, the company launched TTEC VeriCycle, an AI-powered healthcare claims intelligence solution. |
| 2026 | Others | In May, TTEC Digital joined Salesforce's new Forward Deployed Engineering Partner Network to enhance customer experience solutions. |
| 2026 | New Products/Services | In May, the company launched TTEC Titan, an AI-powered security platform. |
Competitor Comparison
| Key Parameters | TTEC Holdings Inc | Accenture Plc | Cognizant Technology Solutions Corp | Infosys Ltd | Telus Corp |
|---|---|---|---|---|---|
| Headquarters | United States of America | Ireland | United States of America | India | Canada |
| City | Austin | Dublin | Teaneck | Bangalore | Vancouver |
| State/Province | Texas | - | New Jersey | Karnataka | British Columbia |
| No. of Employees | 51,000 | 779,000 | 357,600 | 323,578 | 111,500 |
| Entity Type | Public | Public | Public | Public | Public |
Key Financial Charts
Sales Growth
Net Income Growth
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Kenneth D. Tuchman | Chief Executive Officer; Chairman | Executive Board | 2018 | 66 |
| Kenneth R. Wagers | Chief Financial Officer | Senior Management | 2024 | 54 |
| Laura Butler | Chief People Officer | Senior Management | 2023 | - |
| Margaret B. McLean | General Counsel; Chief Risk Officer | Senior Management | 2024 | 62 |
| Rob Dravenstott | Chief Information Officer - Chief Information Officer | Senior Management | 2022 | - |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
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