TTEC Holdings Inc - Company Profile
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Business Description
TTEC Holdings Inc (TTEC) is a global customer experience outsourcing partner for various brands and public sector clients. The company designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels to help clients increase customer loyalty, revenue, and profitability. It offers a wide range of services, including back-office support, cloud security and management, contact center operations, customer acquisition, customer care outsourcing, data analytics, and tech support.
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R&D Overview
The company recognizes the value of innovation in its business and is committed to developing leading-edge technologies and proprietary solutions. Research and innovation have been major factors in the company's success and are expected to continue contributing to its growth in the future. The company invests in research and development to create, commercialize, and deploy innovative business strategies and high-value technology solutions. The R&D units of TTEC are responsible for leveraging U.S. and foreign patent, trade secret, copyright, and trademark laws, as well as confidentiality, proprietary information, non-disclosure agreements, and key staff non-competition agreements to protect the company's proprietary technology. As of December 2025, TTEC holds 99 U.S. and non-U.S. patents in 8 jurisdictions, which are leveraged in its operations and as marketplace differentiation for its service offerings. The company's trade name, logos, and names of its proprietary solution offerings are protected by their historic use and, in addition, by trademarks and service marks registered in 32 jurisdictions.
Business Segments
Overview
Provides customer experience (CX) technology that focuses on the intersection of contact center as a service (CCaaS), customer relationship management (CRM), and artificial intelligence (AI) and analytics. It serves clients across enterprise and small and medium sized (SMB) business segments. Offers its services to cloud platforms and premise-based CX technologies including Amazon Web Services, Cisco, Genesys, Google, and Microsoft.
Performance
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Overview
Provides digitally enabled customer experience operational and managed services to support large, complex enterprise clients and end-to-end customer interactions at scale worldwide. It delivers data-driven omnichannel customer care, customer acquisition, tech support, growth, and retention services, tech support, fraud mitigation and back-office solutions.
Performance
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Geographical Segments
Performance
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Performance
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Performance
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Performance
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