USU Software AG (USU Software) provides software and service solutions for IT and customer service management. The company serves diversified industries, including automotive, chemistry and pharmacy, energy, fashion, IT, financial services, BPO call center, mechanical and plant engineering, media, medical and healthcare, production, public sector, retail trade, telecommunication, tourism, and transport and logistics. As of December 2023, it served over 60,000 international customers.

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The company's R&D arm focuses on enhancing their software portfolio across various business segments. The R&D strategy centered on advancing a comprehensive SaaS-based platform aimed at integrating IT asset management, service management, and IT operations management. Key developments included the introduction of modular solutions as apps through the App Studio and Generic App Engine, set to debut by the end of 2024. Specific improvements were made to existing products such as the USU Service Management suite, where enhancements like self-service portal functionalities and AI capabilities for change management were prioritized. The company also modernized its software asset management capabilities with ergonomic UI enhancements and Kubernetes compatibility, facilitating easier installation and updates. USU's R&D extended to collaborative projects in AI and technology partnerships, including successful ventures in AI-driven automation and cloud cost management. In FY2022, the company incurred expenses of EUR20.9 million on R&D, which as a percentage of revenue, stood at 15.8%.