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Zendesk Inc (Zendesk) is a company focused on simplifying business complexities and enhancing customer interactions. The company provides software solutions for customer service and engagement. Zendesk offers a range of products, including software for customer service, employee service and contact center. The company also provides self-improving AI agents to handle complex, multi-step workflows across channels. It provides solutions for small business, enterprise and startups. The company serves industries such as retail, manufacturing, government, financial services, education, telecommunications, software and healthcare. It has operations across North America, South America, Europe, Australia and Asia. Zendesk is headquartered in San Francisco, California, the US.
Headquarters
United States of America
Address
181 Fremont St., San Francisco, California, 94105
Website
www.zendesk.com
No of Employees
6,000
Industry
Technology and Communications
Zendesk Inc premium industry data and analytics
Products and Services
| Products | Services |
|---|---|
| Zendesk Software | Solutions: |
| AI Agents | Messaging and Live Chat |
| Platform: | Ticketing |
| XYZ | XYZ |
| XYZ | XYZ |
| XYZ | XYZ |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2026 | Acquisitions/Mergers/Takeovers | In March, the company completed its acquisition of Forethought, a provider of AI agent platforms. |
| 2025 | Acquisitions/Mergers/Takeovers | In December, the company acquired Unleash, an AI-driven enterprise search company. |
| 2025 | Acquisitions/Mergers/Takeovers | In July, the company acquired HyperArc, an AI-native analytics platform. |
Competitor Comparison
| Key Parameters | Zendesk Inc | Salesforce Inc | ADOBE Inc | ServiceNow Inc | Verint Systems Inc |
|---|---|---|---|---|---|
| Headquarters | United States of America | United States of America | United States of America | United States of America | United States of America |
| City | San Francisco | San Francisco | San Jose | Santa Clara | - |
| State/Province | California | California | California | California | New York |
| No. of Employees | 6,000 | 83,334 | 31,360 | 29,187 | 3,700 |
| Entity Type | Private | Public | Public | Public | Private |
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Tom Eggemeier | Director; Chief Executive Officer | Executive Board | - | - |
| Craig Flower | Chief Operating Officer | Senior Management | - | - |
| Adrian McDermott | Chief Technology Officer | Senior Management | - | - |
| Tifenn Dano Kwan | Chief Marketing Officer | Senior Management | 2026 | - |
| Shana Simmons | Chief Legal Officer | Senior Management | 2024 | - |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2026 | XY |
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